Playing Fair - Employee Conflicts

For a manager, maintaining objectivity can be the hardest part of conflict resolution.

Here are some simple ways to overcome your own personal bias to assess the issue at hand and deal with it most effectively:

1. Use as many sources of data as you can gather and make sure you get all the facts. Focus on root causes rather than peripheral behaviours.

2. Don't take one person's version of the situation as fact, usually two or more perspectives will need to be taken into consideration.

3. Since the majority of workplace conflict stems from miscommunication, engage active listening skills to ensure each fact is completely understood before moving to the next.

4. Some issues have a long gestation period, so remember that the most obvious cause may not be the root cause.

5. Recognize differences between those involved, and isolate any existing prejudices or stereotypes at play.

6. Avoid getting caught up in the blame game. Your objective should be to achieve a mutually beneficial result for all involved.

7. Separate any performance issues from the conflict issue. Acknowledge any bias towards high-performing employees.

8. If you are unable to separate yourself from the issue, seek advice or assistance from a neutral third party.