When managing in restaurants, hotels, reorts, casinos.... our number one goal is simple: attract customers and repeat customers because that drives our bottom line.
What makes it not so simple is creating the framework for this customer focus. One thing we know is that we depend heavily on the retention of management staff. Who wants to incur the loss of their management team's experience, education and indepth knowledge of the company brand?
According to Lori McInerney, hospitality employment expert with Careerbuilder.com, "hospitality organizations will need to upgrade retention strategies ...to keep their top performers, and their guests, from checking out early."
Hospitality is an industry that is prone to high employee turnover rates. Two in 10 hospitality workers have worked for 10 or more employers. In a nutshell, employees leave when the cost of staying exceeds the reward of leaving. This cost can be a broad range of compensation factors but the main pillars for candidates are challenge, responsibility and actual financial gain.
A retention program that targets financial gain, responsibility and challenge will up your employee retention rate. McInerney recommends the following hospitality employee retention tips:
* Define a clear path for upper mobility with training and development opportunities. Employees are more likely to invest in their jobs if they feel the company has invested in them.
* Communicate often. An informed employee is a connected employee who will feel a personal stake in the success of a company.
* Implement the "Three R's Rule": Recognize, Reward, Repeat. Pat your employees on the back for every job well done to continually reinforce your appreciation of their performance.
* Ask them about their day. Measure employee satisfaction with the same conviction applied to measuring guest satisfaction as the first will determine the latter.
Thursday, May 27, 2010
Tuesday, May 25, 2010
7 Action Ideas for Leadership Development
1. Determine the best leadership style for your organisation
2. Identify current and potential leaders within the company
3. Identify leadership gaps
4. Develop succession plans for critical roles
5. Develop career planning goals for potential leaders
6. Develop skills road map for future leaders
7. Develop retention programs for current and future leaders
Friday, May 14, 2010
Why Use Recruiter?
There has been a marked increase in candidates contacting me to assist them in their hospitality career search over the past year. I'm sure there are numerous factors that compel a career hunter to call a recruiter, such as industry expertise, contacts, hidden job markets, etc etc. However, an important, and often overlooked reason, is that modesty is still a virtue, even in the competitive world of business.
Try talking about your own accomplishments in any setting, even in a job interview, and you're more likely to be less liked. Speaking for yourself can hurt you, both personally and financially. So how do you assert your competence when you're trying to capture that next position? How do you overcome what social psychologists call the "self-promotion dilemma?"
"Get an agent or a recruiter," says a Stanford Graduate School of Business faculty member. In recent research, Jeffrey Pfeffer confirms what many have intuited for decades - having someone else sing your praises can take the edge off in negotiations where money, position, and status are at stake. Not only are you seen as more pleasant when flattering words on your behalf come out of a third party's mouth, but you're more likely to get a better salary or contract and get the people you're negotiating with to be more helpful to you in the long term.
"Most literature on the use of intermediaries focuses on the negative effects agents can have if they don't represent your interests adequately because of conflicts with their own agendas, or by creating communication distortions," says Pfeffer, the Thomas D. Dee II Professor of Organizational Behavior. "What hasn't been looked at much is the positive interpersonal effect an agent can have."
Pfeffer designed three studies with several colleagues, including faculty members Christina Fong of University of Washington business school and Robert Cialdini of Arizona State University, and University of Washington doctoral student Rebecca Portnoy, to determine just how an intermediary can help lessen the negative consequences of self-promotion. In the first study, university students were told they were helping to select a new director of student affairs and were asked to read over a transcript of an interview and evaluate the candidate. One group read a transcript in which a professional recruiter hired by the job applicant answered all the questions. The other group read the identical transcript, but with the applicant speaking for himself.
Students rated the applicant as more likeable and competent when he had an intermediary, and get this, recommended a higher salary! Furthermore, they expressed greater willingness to offer extra help to him should he get the job, such as alerting him to student concerns, helping him distribute student surveys, and working in his office on a project for no pay.
In a second study, participants were asked to imagine themselves in the role of senior editor for a book publisher in dealing with an experienced and successful author. They read excerpts from a negotiation for a sizeable book advance - again with an agent or the author himself speaking identical words. Participants once again rated the author more favorably on every dimension of likeability and were willing to offer extra assistance when the agent did the talking. "In this case, the willingness to offer extra help was due purely to the perception of the author's greater likeability when he wasn't promoting himself, because it was already established that the author was highly competent," Pfeffer says.
In a third study, participants were similarly asked to imagine themselves as senior book editors but this time watched video clips of fictional presentations of information about the author. The same results held, even when the author appeared on camera with the agent. "This shows that even when it's plainly in front of people's faces that the author is complicit with the agent, they still discount the fact that the agent may be motivated to say what he does at least in part by money," explains Pfeffer.
The research confirms that having a competent third party, such as a recruiter, set up your initial presentation and promote on your behalf can really pay off. "An agent or recruiter can say things that you could never say about yourself, and can shield you from interpersonal frictions," Pfeffer says.
Have you hugged your recruiter today?
[Source: Agents, Recruiters Improve Your Likeability - and Bankability, According to Stanford Business School Research." AScribe Business & Economics News Service. AScribe. 2006]
Try talking about your own accomplishments in any setting, even in a job interview, and you're more likely to be less liked. Speaking for yourself can hurt you, both personally and financially. So how do you assert your competence when you're trying to capture that next position? How do you overcome what social psychologists call the "self-promotion dilemma?"
"Get an agent or a recruiter," says a Stanford Graduate School of Business faculty member. In recent research, Jeffrey Pfeffer confirms what many have intuited for decades - having someone else sing your praises can take the edge off in negotiations where money, position, and status are at stake. Not only are you seen as more pleasant when flattering words on your behalf come out of a third party's mouth, but you're more likely to get a better salary or contract and get the people you're negotiating with to be more helpful to you in the long term.
"Most literature on the use of intermediaries focuses on the negative effects agents can have if they don't represent your interests adequately because of conflicts with their own agendas, or by creating communication distortions," says Pfeffer, the Thomas D. Dee II Professor of Organizational Behavior. "What hasn't been looked at much is the positive interpersonal effect an agent can have."
Pfeffer designed three studies with several colleagues, including faculty members Christina Fong of University of Washington business school and Robert Cialdini of Arizona State University, and University of Washington doctoral student Rebecca Portnoy, to determine just how an intermediary can help lessen the negative consequences of self-promotion. In the first study, university students were told they were helping to select a new director of student affairs and were asked to read over a transcript of an interview and evaluate the candidate. One group read a transcript in which a professional recruiter hired by the job applicant answered all the questions. The other group read the identical transcript, but with the applicant speaking for himself.
Students rated the applicant as more likeable and competent when he had an intermediary, and get this, recommended a higher salary! Furthermore, they expressed greater willingness to offer extra help to him should he get the job, such as alerting him to student concerns, helping him distribute student surveys, and working in his office on a project for no pay.
In a second study, participants were asked to imagine themselves in the role of senior editor for a book publisher in dealing with an experienced and successful author. They read excerpts from a negotiation for a sizeable book advance - again with an agent or the author himself speaking identical words. Participants once again rated the author more favorably on every dimension of likeability and were willing to offer extra assistance when the agent did the talking. "In this case, the willingness to offer extra help was due purely to the perception of the author's greater likeability when he wasn't promoting himself, because it was already established that the author was highly competent," Pfeffer says.
In a third study, participants were similarly asked to imagine themselves as senior book editors but this time watched video clips of fictional presentations of information about the author. The same results held, even when the author appeared on camera with the agent. "This shows that even when it's plainly in front of people's faces that the author is complicit with the agent, they still discount the fact that the agent may be motivated to say what he does at least in part by money," explains Pfeffer.
The research confirms that having a competent third party, such as a recruiter, set up your initial presentation and promote on your behalf can really pay off. "An agent or recruiter can say things that you could never say about yourself, and can shield you from interpersonal frictions," Pfeffer says.
Have you hugged your recruiter today?
[Source: Agents, Recruiters Improve Your Likeability - and Bankability, According to Stanford Business School Research." AScribe Business & Economics News Service. AScribe. 2006]
Monday, May 10, 2010
Employee Terminations
At the first sign of an employee performance issue, it is incumbent upon the corporate supervisor or manager to initiate a company disciplinary program. This includes corrective action, written records, and verbal discussions. Should the employee's performance remain outside the company's expectations, then proper follow through with a written dismissal and an exit interview is necessary for the mutual benefit of the employee and employer.
It is estimated that over 80% of all employment lawsuits arise from termination or disciplinary proceedings. Therefore, actions related to such proceedings should be undertaken carefully, responsibly, and tactfully.
Is The Termination A Surprise?
If the disciplinary program is handled properly by the manager yet not successful in changing the employee performance, then termination should not come as a surprise to the employee.
More often that not, a good predictor of a disgruntled former employee who decides to sue their employer is if the employee would be legitimately surprised with the decision to terminate his or her employment. Of course, there will always be the employee who refuses to see that he or she had ever done anything wrong, despite the employer's best efforts to place the employee on notice of its dissatisfaction with their performance. However, if the employer made every effort to notify the employee of specific performance issues through written warnings and verbal discussions, the employee should have seen "the writing on the wall" by the time the issue of his or her termination is raised. On the other hand, if the decision is "out of the blue," the employee may begin to consider whether the "real" reason behind the termination was based on unreasonable or unlawful motives.
Write It Down
The employer must maintain a written record of employee warnings and verbal discussions around employee performance and, where necessary, prepare a written separation notice stating the reason for the employee's discharge.
While virtually every manager today recognizes the need for documentation, it's lack still remains the single most common mistake in terminations. Managers must recognize that their companies may have to explain a termination decision long after it occurs. Documentation is necessary when memories are dim as to the circumstances of the termination or when the individuals involved are no longer with the employer. The absence of documentation may allow the terminated individual to create an inference that the employer’s motivation for an employment action was for reasons other than those stated.
While the need to document is clear, it is equally important that managers understand that poorly prepared documentation may well hurt an employer’s case. While there is no particular required format, the manager should ensure that all disciplinary documentation contains the following elements:
1.the date of the termination;
2.the signature of the person with proper authority to terminate the employee;
3.the signature of the employee (if presented in person to the employee);
4.the specific reason for the termination in detail;
5.notification of employee rights and the rights of any qualified beneficiaries to continue health care coverage after the termination; and
6.contact information should the employee have questions on matters contained in the termination notice.
Also, you may request that the employee
1.return employer property and/or equipment;
2.return the employer Handbook;
3.return keys, credit cards, entry cards, and/or ID cards;
4.deliver all email and computer-related passwords;
5.clean out his or her desk, office, locker, etc.;
Importantly, the employer should make certain that the reason for the employee’s termination can be substantiated. Therefore, the employer may wish to temper the reason for the termination to the actual information known to the employer at the time of the termination. For instance, if the employer desires to terminate an employee due to stealing employer funds, however, the employee has yet to be convicted of any crime, the proper termination notice would state the reason as "terminated due to suspicion of theft of employer property, " rather than "terminated due to stealing." The key word in the notice is suspicion.
The employer’s subsequent inability to prove the stated reason for the discharge understandably makes the reason suspect. Moreover, the inclusion of a reason that is not truthful may expose the employer to a defamation claim when the employer includes that reason in other documents prepared in connection with the termination.
The Termination Meeting
At the termination meeting, the manager conducting the meeting should explain as objectively and unemotionally as possible the reasons behind the employer’s decision to discharge that employee. A witness also should be present. Most importantly, the details of the termination meeting should be documented by one of the individuals present, preferably the witness who is otherwise minimally involved in the discussion. It generally is not advisable to tape-record the meeting. Instead, the employer should take notes of what occurs.
After the termination meeting, the following checklist should be considered by the employer:
1.Place the termination notice in the employee's personnel file.
2.After reviewing their accuracy, place any notations made during the termination meeting in the employee's personnel file.
3.Has the employee been compensated for hours worked and any unpaid but accrued leave that the employer agrees to pay or by law is required to pay? If not, have an appropriate cheque cut.
4.Have the pension plan administrators been contacted in order to ascertain the options available to employees, as well as the proper methods to be used in informing employees of their rights under the plan?
5.Have the appropriate Department of Labor forms regarding unemployment insurance compensation been sent to the correct agency?
6.Have the employer's property and equipment been returned?
7.Have the employee's computer and email passwords been delivered and/or deactivated?
8.Have the employee's keys, credit cards, entry cards, and/or ID cards been returned?
Beyond corrective action, one of the best ways to avoid potential future conflicts is by conducting an exit interview. This type of meeting is a highly underutilized method of learning information that may benefit the employer by finding out causes of employee turnover and also help the employer identify potential lawsuits at a very early stage and avoid them through early discussion or conciliation with the employee. An employer should take all necessary measures to insure that the discharge meeting is conducted in a sensitive and fair manner.
Given that the vast majority of employment lawsuits arise out of involuntary terminations, it is important that companies consistently assess their policies and procedures related to the discipline and, if necessary, the termination of their employees. Such policies and procedures, if created, maintained and followed by all employees, can have a substantial impact on company morale, staff performance, and the number of lawsuits a company faces.
It is estimated that over 80% of all employment lawsuits arise from termination or disciplinary proceedings. Therefore, actions related to such proceedings should be undertaken carefully, responsibly, and tactfully.
Is The Termination A Surprise?
If the disciplinary program is handled properly by the manager yet not successful in changing the employee performance, then termination should not come as a surprise to the employee.
More often that not, a good predictor of a disgruntled former employee who decides to sue their employer is if the employee would be legitimately surprised with the decision to terminate his or her employment. Of course, there will always be the employee who refuses to see that he or she had ever done anything wrong, despite the employer's best efforts to place the employee on notice of its dissatisfaction with their performance. However, if the employer made every effort to notify the employee of specific performance issues through written warnings and verbal discussions, the employee should have seen "the writing on the wall" by the time the issue of his or her termination is raised. On the other hand, if the decision is "out of the blue," the employee may begin to consider whether the "real" reason behind the termination was based on unreasonable or unlawful motives.
Write It Down
The employer must maintain a written record of employee warnings and verbal discussions around employee performance and, where necessary, prepare a written separation notice stating the reason for the employee's discharge.
While virtually every manager today recognizes the need for documentation, it's lack still remains the single most common mistake in terminations. Managers must recognize that their companies may have to explain a termination decision long after it occurs. Documentation is necessary when memories are dim as to the circumstances of the termination or when the individuals involved are no longer with the employer. The absence of documentation may allow the terminated individual to create an inference that the employer’s motivation for an employment action was for reasons other than those stated.
While the need to document is clear, it is equally important that managers understand that poorly prepared documentation may well hurt an employer’s case. While there is no particular required format, the manager should ensure that all disciplinary documentation contains the following elements:
1.the date of the termination;
2.the signature of the person with proper authority to terminate the employee;
3.the signature of the employee (if presented in person to the employee);
4.the specific reason for the termination in detail;
5.notification of employee rights and the rights of any qualified beneficiaries to continue health care coverage after the termination; and
6.contact information should the employee have questions on matters contained in the termination notice.
Also, you may request that the employee
1.return employer property and/or equipment;
2.return the employer Handbook;
3.return keys, credit cards, entry cards, and/or ID cards;
4.deliver all email and computer-related passwords;
5.clean out his or her desk, office, locker, etc.;
Importantly, the employer should make certain that the reason for the employee’s termination can be substantiated. Therefore, the employer may wish to temper the reason for the termination to the actual information known to the employer at the time of the termination. For instance, if the employer desires to terminate an employee due to stealing employer funds, however, the employee has yet to be convicted of any crime, the proper termination notice would state the reason as "terminated due to suspicion of theft of employer property, " rather than "terminated due to stealing." The key word in the notice is suspicion.
The employer’s subsequent inability to prove the stated reason for the discharge understandably makes the reason suspect. Moreover, the inclusion of a reason that is not truthful may expose the employer to a defamation claim when the employer includes that reason in other documents prepared in connection with the termination.
The Termination Meeting
At the termination meeting, the manager conducting the meeting should explain as objectively and unemotionally as possible the reasons behind the employer’s decision to discharge that employee. A witness also should be present. Most importantly, the details of the termination meeting should be documented by one of the individuals present, preferably the witness who is otherwise minimally involved in the discussion. It generally is not advisable to tape-record the meeting. Instead, the employer should take notes of what occurs.
After the termination meeting, the following checklist should be considered by the employer:
1.Place the termination notice in the employee's personnel file.
2.After reviewing their accuracy, place any notations made during the termination meeting in the employee's personnel file.
3.Has the employee been compensated for hours worked and any unpaid but accrued leave that the employer agrees to pay or by law is required to pay? If not, have an appropriate cheque cut.
4.Have the pension plan administrators been contacted in order to ascertain the options available to employees, as well as the proper methods to be used in informing employees of their rights under the plan?
5.Have the appropriate Department of Labor forms regarding unemployment insurance compensation been sent to the correct agency?
6.Have the employer's property and equipment been returned?
7.Have the employee's computer and email passwords been delivered and/or deactivated?
8.Have the employee's keys, credit cards, entry cards, and/or ID cards been returned?
Beyond corrective action, one of the best ways to avoid potential future conflicts is by conducting an exit interview. This type of meeting is a highly underutilized method of learning information that may benefit the employer by finding out causes of employee turnover and also help the employer identify potential lawsuits at a very early stage and avoid them through early discussion or conciliation with the employee. An employer should take all necessary measures to insure that the discharge meeting is conducted in a sensitive and fair manner.
Given that the vast majority of employment lawsuits arise out of involuntary terminations, it is important that companies consistently assess their policies and procedures related to the discipline and, if necessary, the termination of their employees. Such policies and procedures, if created, maintained and followed by all employees, can have a substantial impact on company morale, staff performance, and the number of lawsuits a company faces.
Friday, May 07, 2010
Counter-Offers
Let's examine the idea of counter-offers.
If you're a shinning example of the perfect employee, at some point, you're going to quietly explore your options in the hospitality market. Perhaps you'll contact a recruiter so as to ensure your interest is kept confidential - always a good choice! But what if this exploring leads to a first interview, then a working interview, and then a third? And in due time, you receive an extremely attractive job offer. Do you accept straight away and cheerily return to your current employer with a letter of resignation?
You might be surprised when your boss reads this resignation and implores you to postpone a final decision for a day or two. In a mere few hours, this executive returns and presents you with an even more attractive counter-offer. "We simply can't afford to lose you," your boss explains.
Who knew? And more importantly - what do you do now?
Before you start wishing you had such "problems", let me mention that because of marketplace demands, it's primarily highly qualified managers and executives that are more likely to face this particular conundrum.
There are many legitimate reasons to leave a position for greener pastures...perhaps the company has executed it's expansion plans a couple years ago and is now in maintenance mode, with no fresh challenges on the horizon. Or perhaps a training budget has been slashed to bits - thwartying your intention of upgrading your skills. Or perhaps you just learned the $15,000 yearly bonus you were counting on isn't likely to materialize. Bummer.
So, hence the passive career search for new positions....the terrifc offer....and impending resignation where your boss says, "Tell me what's wrong here, and I'll fix it. But you have to promise to stay. And by the way, here's more money."
Perhaps you should accept the offer, but that won't rectify all problems. Think about your reasons for wanting to leave in the first place. Let's review the situation and consider the following worst-case scenarios that might play out if you decide to stay with your employer.
You're action can change the culture of your organization.
A resignation is the business equivalent of holding your boss at gunpoint: "Give me what I want, or I'm history." The counter-offer is the equivalent of your boss handing over cash, a promotion, less travel or more time off, and putting your gun back into its holster.
But the incident isn't over. In fact, it may never be. You have upset an apple cart and provoked a panic-buy. Those apples can never be stacked the same way, and everything, including the company's pecking order, is now different. Passive aggression and veiled hostility might arise later from some unexpected sources.
If co-workers hear of your new title and/or perks, a new dynamic will develop. You won't exactly be the most popular guy or gal on campus. However minor your perks, don't underestimate how little it takes to make co-workers angry; inequality within the ranks is lethal. If you decide to stay where you are because it is familiar, you might be surprised. By accepting the counteroffer's perks, that familiar office dynamic will become foreign.
You'll raise the stakes.
Your acceptance of a counteroffer will change expectation levels - both for your boss and for yourself.
After bestowing rewards, it is human nature for your boss to expect more from you. You'll be held to a higher performance standard, which you might also hold yourself because of guilt from stirring up muddy waters. Your every misstep will be scrutinized, and every minor error in judgment will be magnified. In other words, you'll earn every penny of that increased salary and every minute of that family leave time with your blood, sweat and tears.
You won't be trusted.
You're no longer a team player, but someone who, first and foremost, looks out for No. 1. You've already stated in effect, "I don't really want to be here." Because you've broken the loyalty oath and held your employer hostage, you'll be henceforth viewed as less than committed. Your allegiance also will be compromised in your own mind; something about the job just won't feel "right."
Perceived lack of loyalty in addition to co-worker resentment and an employer's feelings of disempowerment could lead to a short-lived position. I've witnessed many workers who've happily accepted counter-offers in winter only to leave by the next summer. Unfortunately, upon leaving this upheaval, the employee no longer will receive a good solid reference. S/he more than likely will receive a two-word negative response, if any.
Accepting a counter-offer isn't always a bad decision, but as a professional recruiter, I'd be remiss if I didn't urge a very close look at the possible pitfalls. My ultimate goal is seeing candidates happy and successful in permanent placements, whatever and wherever those might be. So I'd also encourage a talk with the boss before you start shopping around, rather than after. Address your misgivings and dissatisfactions early; give him a fair chance to rectify them. It's quite possible that nothing will change - but be assured that you haven't wasted your time.
You've called the boss' attention to the situation in an honest, straightforward way. You've acted with integrity while gaining the assurance of knowing how much you're truly valued - without jeopardizing your career, your economic stability or your positive relationships with peers. And without pulling out the verbal equivalent of an Uzi.
What's more, if you ultimately decide to leave the company for a warmer climate, your boss will be able to accept this and not be suprised.
If you're a shinning example of the perfect employee, at some point, you're going to quietly explore your options in the hospitality market. Perhaps you'll contact a recruiter so as to ensure your interest is kept confidential - always a good choice! But what if this exploring leads to a first interview, then a working interview, and then a third? And in due time, you receive an extremely attractive job offer. Do you accept straight away and cheerily return to your current employer with a letter of resignation?
You might be surprised when your boss reads this resignation and implores you to postpone a final decision for a day or two. In a mere few hours, this executive returns and presents you with an even more attractive counter-offer. "We simply can't afford to lose you," your boss explains.
Who knew? And more importantly - what do you do now?
Before you start wishing you had such "problems", let me mention that because of marketplace demands, it's primarily highly qualified managers and executives that are more likely to face this particular conundrum.
There are many legitimate reasons to leave a position for greener pastures...perhaps the company has executed it's expansion plans a couple years ago and is now in maintenance mode, with no fresh challenges on the horizon. Or perhaps a training budget has been slashed to bits - thwartying your intention of upgrading your skills. Or perhaps you just learned the $15,000 yearly bonus you were counting on isn't likely to materialize. Bummer.
So, hence the passive career search for new positions....the terrifc offer....and impending resignation where your boss says, "Tell me what's wrong here, and I'll fix it. But you have to promise to stay. And by the way, here's more money."
Perhaps you should accept the offer, but that won't rectify all problems. Think about your reasons for wanting to leave in the first place. Let's review the situation and consider the following worst-case scenarios that might play out if you decide to stay with your employer.
You're action can change the culture of your organization.
A resignation is the business equivalent of holding your boss at gunpoint: "Give me what I want, or I'm history." The counter-offer is the equivalent of your boss handing over cash, a promotion, less travel or more time off, and putting your gun back into its holster.
But the incident isn't over. In fact, it may never be. You have upset an apple cart and provoked a panic-buy. Those apples can never be stacked the same way, and everything, including the company's pecking order, is now different. Passive aggression and veiled hostility might arise later from some unexpected sources.
If co-workers hear of your new title and/or perks, a new dynamic will develop. You won't exactly be the most popular guy or gal on campus. However minor your perks, don't underestimate how little it takes to make co-workers angry; inequality within the ranks is lethal. If you decide to stay where you are because it is familiar, you might be surprised. By accepting the counteroffer's perks, that familiar office dynamic will become foreign.
You'll raise the stakes.
Your acceptance of a counteroffer will change expectation levels - both for your boss and for yourself.
After bestowing rewards, it is human nature for your boss to expect more from you. You'll be held to a higher performance standard, which you might also hold yourself because of guilt from stirring up muddy waters. Your every misstep will be scrutinized, and every minor error in judgment will be magnified. In other words, you'll earn every penny of that increased salary and every minute of that family leave time with your blood, sweat and tears.
You won't be trusted.
You're no longer a team player, but someone who, first and foremost, looks out for No. 1. You've already stated in effect, "I don't really want to be here." Because you've broken the loyalty oath and held your employer hostage, you'll be henceforth viewed as less than committed. Your allegiance also will be compromised in your own mind; something about the job just won't feel "right."
Perceived lack of loyalty in addition to co-worker resentment and an employer's feelings of disempowerment could lead to a short-lived position. I've witnessed many workers who've happily accepted counter-offers in winter only to leave by the next summer. Unfortunately, upon leaving this upheaval, the employee no longer will receive a good solid reference. S/he more than likely will receive a two-word negative response, if any.
Accepting a counter-offer isn't always a bad decision, but as a professional recruiter, I'd be remiss if I didn't urge a very close look at the possible pitfalls. My ultimate goal is seeing candidates happy and successful in permanent placements, whatever and wherever those might be. So I'd also encourage a talk with the boss before you start shopping around, rather than after. Address your misgivings and dissatisfactions early; give him a fair chance to rectify them. It's quite possible that nothing will change - but be assured that you haven't wasted your time.
You've called the boss' attention to the situation in an honest, straightforward way. You've acted with integrity while gaining the assurance of knowing how much you're truly valued - without jeopardizing your career, your economic stability or your positive relationships with peers. And without pulling out the verbal equivalent of an Uzi.
What's more, if you ultimately decide to leave the company for a warmer climate, your boss will be able to accept this and not be suprised.
Tuesday, May 04, 2010
Leadership Tips brought to you by the letter, "H"
THE FOUR H's OF LEADERSHIP
HOPE
Research by Harvard Business School shows that people want to see progress rather than receive recognition; they want to see they're making a difference and get a sense that things are getting better. The good news is leaders don't have to go too far to find hope in 2010. There is no doubt that the economy and general employment conditions are getting better so there is still plenty of reason for optimism and hope.
HUMANITY
This is best reflected in a company's CSR. It's about connecting with the community -whether through charity, demonstrating conscionable corporate governance, or using influence in a positive way. The corporate world is very powerful and its leaders need to recognise they can create positive outcomes for their employees outside of work. Afer all, companies are comprised of people and we all have a desire to better the lives of those around us.
HUMILITY
Humility means not being a celebrity leader and remembering what it's like to walk alongside your staff. If you sit in boardrooms all day you'll lose touch with your employees - the key is to never stray too far away from the shop floor. Some of the best-performing and more enduring companies have self-effacing leaders who are able to look in the mirror when things go wrong. They can take a good look at themselves, their decisions and their methods, analyse the situation, and look at how they can make a difference.
HUMOUR
Never lose the ability to have a good laugh at yourself. Leaders who relax and enjoy being at work put their staff at ease. Given we spend so much time at work, we should enjoy what we're doing. Laughter is particularly important for leaders because its effects cascade through the organisation. It's well documented that a happy employee is a productive employee.
[Source: Human Capital, issue 8.4]
HOPE
Research by Harvard Business School shows that people want to see progress rather than receive recognition; they want to see they're making a difference and get a sense that things are getting better. The good news is leaders don't have to go too far to find hope in 2010. There is no doubt that the economy and general employment conditions are getting better so there is still plenty of reason for optimism and hope.
HUMANITY
This is best reflected in a company's CSR. It's about connecting with the community -whether through charity, demonstrating conscionable corporate governance, or using influence in a positive way. The corporate world is very powerful and its leaders need to recognise they can create positive outcomes for their employees outside of work. Afer all, companies are comprised of people and we all have a desire to better the lives of those around us.
HUMILITY
Humility means not being a celebrity leader and remembering what it's like to walk alongside your staff. If you sit in boardrooms all day you'll lose touch with your employees - the key is to never stray too far away from the shop floor. Some of the best-performing and more enduring companies have self-effacing leaders who are able to look in the mirror when things go wrong. They can take a good look at themselves, their decisions and their methods, analyse the situation, and look at how they can make a difference.
HUMOUR
Never lose the ability to have a good laugh at yourself. Leaders who relax and enjoy being at work put their staff at ease. Given we spend so much time at work, we should enjoy what we're doing. Laughter is particularly important for leaders because its effects cascade through the organisation. It's well documented that a happy employee is a productive employee.
[Source: Human Capital, issue 8.4]
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