There is a growing trend to use online social media - facebook, myspace, etc - to gather information or a "reference" of sorts, on prospective candidates. Putting aside the discussion of an individual's privacy for the moment, liability is top of mind for Human Resource Managers in regard to social media and the prospect of lawsuits against their companies.
Human Resource Managers have had it hammered home to, above and beyond all else, be concerned with liability. There are so many areas a company can be open to liability after all; hiring, firing, promotions, credit checks, performance plans … tell me when to stop.
Liability is so prominent that there’s a whole industry dedicated to telling us what can get their companies sued and how to avoid it. Much of that advice is well-intentioned and valuable, but occasionally over the top in the interest of protection.
Go to any HR conference these days and you’ll hear speakers waxing poetic about the risks of viewing the social media accounts of candidates in the selection process. It’s the obvious stance when you think about it. You viewed a social media account, saw something you didn’t like and made a hiring decision that had nothing to do with someone’s ability to do the job.
Are HR Managers damned for judging a candidate's profile on facebook or damned if we don't? Some things to consider from HR's point of view:
1. Can we afford NOT to Google a candidate and see where the digital trail takes us? Most any CEO if asked: “Do you expect me to do everything legally at my disposal to ensure the hires we make can do the job and are great fits for our company?” will likely give a positive response. Your CEO expects you to deploy all legal measures you can reasonably afford to make sure you’re making great hires.
2. Hiring managers are becoming much more tolerant, hopefully, about what they see in a candidate’s social media footprint. The transparency of social media created a bit of a blowback effect in the early days. We never had access to pictures of candidates drinking before, so there was some shortsighted judging going on as a result. Now? We’ve seen enough to remember that people drink socially and pictures can be dated. As a result, we’re much more tolerant when we find out that a candidate’s not spending weeknights at church. Our threshold for what constitutes a red flag is much higher and more related to whether someone can do the job. That’s a good thing.
3. Candidates don't always get the real reason they were rejected, and that doesn’t change simply because social media is at play. Unless the candidate in question has a skills gap, most organizations don’t share the real reason for rejection. As a candidate, you had a personality issue and seemed a little angry at the world during the interview process. Did the company provide you with candid feedback? Of course they didn’t. We’re already trained on what not to say that might present liability in the feedback process. Why should questionable pictures or content mined through social media be held to a higher standard?
Stop me when you’ve heard this risk reducer: “We’ve elected to make an offer to a candidate who was a better fit for the role in question.” The statement is true when you don’t think someone can get along with the hiring manager and it’s true when they’ve blasted opinions via social media that most at your company would find objectionable.
4. Privacy settings have eliminated much of the liability related to social media. By far, the biggest risk to a company is digging into a social media account that is intended for nothing but personal use by a candidate. Facebook is the choice of most candidates when it comes to communicating events in their personal lives, and privacy settings now allow a candidate to wall off what they don’t want the world at large to see. As a result, liability has been greatly reduced during the past two years.
5. Evolution means some species don’t advance. You pay your employees to exercise good judgment related to what, with whom and how they communicate. This requirement is on display daily in your company, and when someone shows they can’t do it, you separate them from the mother ship (that’s called termination, folks).
Even though we’ve grown up dramatically related to our reaction to personal details shared via social media, occasionally someone will share something so egregious you know there’s a judgment issue at play in their DNA. That means they don’t get to play in your company at which time you share the talking points detailed in item No. 3 above.
For HR Managers, it's all about risk vs engagement. So too for candidates. Social media may have started as a convenient way to share your private life with family and friends, but it has always had a risk of what you display, and now that includes prospective bosses.
[Source: article by Kris Dunn, Workforce Management Online, January 2011]
Showing posts with label career planning. Show all posts
Showing posts with label career planning. Show all posts
Thursday, February 10, 2011
Friday, May 14, 2010
Why Use Recruiter?
There has been a marked increase in candidates contacting me to assist them in their hospitality career search over the past year. I'm sure there are numerous factors that compel a career hunter to call a recruiter, such as industry expertise, contacts, hidden job markets, etc etc. However, an important, and often overlooked reason, is that modesty is still a virtue, even in the competitive world of business.
Try talking about your own accomplishments in any setting, even in a job interview, and you're more likely to be less liked. Speaking for yourself can hurt you, both personally and financially. So how do you assert your competence when you're trying to capture that next position? How do you overcome what social psychologists call the "self-promotion dilemma?"
"Get an agent or a recruiter," says a Stanford Graduate School of Business faculty member. In recent research, Jeffrey Pfeffer confirms what many have intuited for decades - having someone else sing your praises can take the edge off in negotiations where money, position, and status are at stake. Not only are you seen as more pleasant when flattering words on your behalf come out of a third party's mouth, but you're more likely to get a better salary or contract and get the people you're negotiating with to be more helpful to you in the long term.
"Most literature on the use of intermediaries focuses on the negative effects agents can have if they don't represent your interests adequately because of conflicts with their own agendas, or by creating communication distortions," says Pfeffer, the Thomas D. Dee II Professor of Organizational Behavior. "What hasn't been looked at much is the positive interpersonal effect an agent can have."
Pfeffer designed three studies with several colleagues, including faculty members Christina Fong of University of Washington business school and Robert Cialdini of Arizona State University, and University of Washington doctoral student Rebecca Portnoy, to determine just how an intermediary can help lessen the negative consequences of self-promotion. In the first study, university students were told they were helping to select a new director of student affairs and were asked to read over a transcript of an interview and evaluate the candidate. One group read a transcript in which a professional recruiter hired by the job applicant answered all the questions. The other group read the identical transcript, but with the applicant speaking for himself.
Students rated the applicant as more likeable and competent when he had an intermediary, and get this, recommended a higher salary! Furthermore, they expressed greater willingness to offer extra help to him should he get the job, such as alerting him to student concerns, helping him distribute student surveys, and working in his office on a project for no pay.
In a second study, participants were asked to imagine themselves in the role of senior editor for a book publisher in dealing with an experienced and successful author. They read excerpts from a negotiation for a sizeable book advance - again with an agent or the author himself speaking identical words. Participants once again rated the author more favorably on every dimension of likeability and were willing to offer extra assistance when the agent did the talking. "In this case, the willingness to offer extra help was due purely to the perception of the author's greater likeability when he wasn't promoting himself, because it was already established that the author was highly competent," Pfeffer says.
In a third study, participants were similarly asked to imagine themselves as senior book editors but this time watched video clips of fictional presentations of information about the author. The same results held, even when the author appeared on camera with the agent. "This shows that even when it's plainly in front of people's faces that the author is complicit with the agent, they still discount the fact that the agent may be motivated to say what he does at least in part by money," explains Pfeffer.
The research confirms that having a competent third party, such as a recruiter, set up your initial presentation and promote on your behalf can really pay off. "An agent or recruiter can say things that you could never say about yourself, and can shield you from interpersonal frictions," Pfeffer says.
Have you hugged your recruiter today?
[Source: Agents, Recruiters Improve Your Likeability - and Bankability, According to Stanford Business School Research." AScribe Business & Economics News Service. AScribe. 2006]
Try talking about your own accomplishments in any setting, even in a job interview, and you're more likely to be less liked. Speaking for yourself can hurt you, both personally and financially. So how do you assert your competence when you're trying to capture that next position? How do you overcome what social psychologists call the "self-promotion dilemma?"
"Get an agent or a recruiter," says a Stanford Graduate School of Business faculty member. In recent research, Jeffrey Pfeffer confirms what many have intuited for decades - having someone else sing your praises can take the edge off in negotiations where money, position, and status are at stake. Not only are you seen as more pleasant when flattering words on your behalf come out of a third party's mouth, but you're more likely to get a better salary or contract and get the people you're negotiating with to be more helpful to you in the long term.
"Most literature on the use of intermediaries focuses on the negative effects agents can have if they don't represent your interests adequately because of conflicts with their own agendas, or by creating communication distortions," says Pfeffer, the Thomas D. Dee II Professor of Organizational Behavior. "What hasn't been looked at much is the positive interpersonal effect an agent can have."
Pfeffer designed three studies with several colleagues, including faculty members Christina Fong of University of Washington business school and Robert Cialdini of Arizona State University, and University of Washington doctoral student Rebecca Portnoy, to determine just how an intermediary can help lessen the negative consequences of self-promotion. In the first study, university students were told they were helping to select a new director of student affairs and were asked to read over a transcript of an interview and evaluate the candidate. One group read a transcript in which a professional recruiter hired by the job applicant answered all the questions. The other group read the identical transcript, but with the applicant speaking for himself.
Students rated the applicant as more likeable and competent when he had an intermediary, and get this, recommended a higher salary! Furthermore, they expressed greater willingness to offer extra help to him should he get the job, such as alerting him to student concerns, helping him distribute student surveys, and working in his office on a project for no pay.
In a second study, participants were asked to imagine themselves in the role of senior editor for a book publisher in dealing with an experienced and successful author. They read excerpts from a negotiation for a sizeable book advance - again with an agent or the author himself speaking identical words. Participants once again rated the author more favorably on every dimension of likeability and were willing to offer extra assistance when the agent did the talking. "In this case, the willingness to offer extra help was due purely to the perception of the author's greater likeability when he wasn't promoting himself, because it was already established that the author was highly competent," Pfeffer says.
In a third study, participants were similarly asked to imagine themselves as senior book editors but this time watched video clips of fictional presentations of information about the author. The same results held, even when the author appeared on camera with the agent. "This shows that even when it's plainly in front of people's faces that the author is complicit with the agent, they still discount the fact that the agent may be motivated to say what he does at least in part by money," explains Pfeffer.
The research confirms that having a competent third party, such as a recruiter, set up your initial presentation and promote on your behalf can really pay off. "An agent or recruiter can say things that you could never say about yourself, and can shield you from interpersonal frictions," Pfeffer says.
Have you hugged your recruiter today?
[Source: Agents, Recruiters Improve Your Likeability - and Bankability, According to Stanford Business School Research." AScribe Business & Economics News Service. AScribe. 2006]
Tuesday, February 02, 2010
Worry About Your Income No Longer......
At long last, the news we've been waiting for. Time to put in your notice and book your ticket to Sun and Fun! A new study published in the Journal of Epidemiology and Community Health shows that you needent worry about YOUR income and education.....just marry well! The study suggests that the education and income level of your spouse are very important indicators of your mortality, independent of your own education and income level.
According to this study, men married to well-educated women had longer lifespans, all else equal. The researchers suggest that the cause of this might be related to the sharing of information that occurs in close relationships. Well-educated people tend to be better able to take advantage of knowledge about healthy behaviors.
And the critical indicator for a wife's longevity? Her husband's income level or social class.
So if you want to live longer, marry a smart woman or a wealthy man!
According to this study, men married to well-educated women had longer lifespans, all else equal. The researchers suggest that the cause of this might be related to the sharing of information that occurs in close relationships. Well-educated people tend to be better able to take advantage of knowledge about healthy behaviors.
And the critical indicator for a wife's longevity? Her husband's income level or social class.
So if you want to live longer, marry a smart woman or a wealthy man!
Tuesday, January 12, 2010
Resume Blunders
From screening job applications to conducting interviews, hiring practices have undergone a dramatic transformation over the past decade. Despite all the changes, common resume blunders continue to plague job search practices at all levels. This article attempts to overcome some of these errors.
#1: It's all about the number of pages
The one-page rule is probably the most common myth about a resume. Candidates, even senior executives, use microscopic fonts, leave off important information, use 0.1 inch margins, and resort to a myriad of unhealthy practices -- all in an attempt to restrict their resume to just one page.
Many well-meaning college counsellors advise their students to be concise and limit their resume to one page. That was important when you were a student with little or no experience, but why subscribe to the same wisdom after rising to the ranks of upper manaegment or a senior executive role?
There is an opposing viewpoint. Some job seekers mistakenly believe that if they can somehow balloon their resumes to four or five pages, they will probably be considered for higher-paying positions. What? Will someone offer me $250,000 simply because my resume is ten pages and redundant to the point of boredom?
Content rules. The quality of experience should influence the length of the resume, not hearsay. If you have held only one job, then don’t try to create a five-page resume, but if your background merits a lengthier resume then don’t use eight point fonts in a desperate attempt to fit everything on one page.
If you are too concerned about the length of your resume, consider creating a one- or two-page resume with additional pages serving as an appendix or addendum.
#2: Make up that degree - no one will know
Lying on a resume is the worst mistake a candidate can make. Even if you pass the background check (very unlikely considering how sophisticated background checks have become), a savvy employer will discover the deception within days, if not sooner.
Apart from the legal ramifications, we live in a professional world that is influenced by social media. At the touch of a button, HR managers across the country can discuss their experiences. Maintaining a good reputation is more important than ever.
#3: Your resume must have an objective
“Seeking a position that will be beneficial and mutually rewarding … and will make use of my experience and education ....” If that is your idea of an objective, don’t bother using one. Every inch of resume space is precious. Don’t waste it on generic information that can be found on almost every other resume. Every word, every character that appears on your resume must position you as the perfect candidate for the job.
In place of objectives, use what many experts call “branding statements” or “headers”. The concept can be explained with the help of an example.
In the case of a clinical researcher, for example, a generic objective would be as follows:
“Seeking a mutually beneficial position that will make use of my 10+ years’ experience in hotel management.”
An improvement would be:
Hotel Manager with Hospitality Degree and 10+ Years’ Professional Excellence
Worked with top two global hotel chains. Leveraged hospitality expertise to manage three multi-billion dollar projects from ground 0 to financial growth.
The generic example does almost nothing to position the candidate but the refined version, in addition to serving as an objective, brings out three to four prominent strengths and an overall value proposition.
Whether you decide to use an objective or a positioning statement, refrain from presenting generic arguments.
#4: Your references must be listed on the resume itself
Normally, a separate page is used as a reference sheet. This not only protects the privacy of your references (imagine posting their contact information on every job board), but also makes the screening professional’s job a little easier.
#5: I can use the same resume for multiple job targets
If your current resume focuses on your hotel housekeeping background, please don’t send the same resume for marketing positions. It is understandable that you may qualify for multiple positions or be interested in pursuing alternate careers. If so, try to create a customized resume for each job target.
When it comes to a resume, never follow the “one size fits all” approach.
#1: It's all about the number of pages
The one-page rule is probably the most common myth about a resume. Candidates, even senior executives, use microscopic fonts, leave off important information, use 0.1 inch margins, and resort to a myriad of unhealthy practices -- all in an attempt to restrict their resume to just one page.
Many well-meaning college counsellors advise their students to be concise and limit their resume to one page. That was important when you were a student with little or no experience, but why subscribe to the same wisdom after rising to the ranks of upper manaegment or a senior executive role?
There is an opposing viewpoint. Some job seekers mistakenly believe that if they can somehow balloon their resumes to four or five pages, they will probably be considered for higher-paying positions. What? Will someone offer me $250,000 simply because my resume is ten pages and redundant to the point of boredom?
Content rules. The quality of experience should influence the length of the resume, not hearsay. If you have held only one job, then don’t try to create a five-page resume, but if your background merits a lengthier resume then don’t use eight point fonts in a desperate attempt to fit everything on one page.
If you are too concerned about the length of your resume, consider creating a one- or two-page resume with additional pages serving as an appendix or addendum.
#2: Make up that degree - no one will know
Lying on a resume is the worst mistake a candidate can make. Even if you pass the background check (very unlikely considering how sophisticated background checks have become), a savvy employer will discover the deception within days, if not sooner.
Apart from the legal ramifications, we live in a professional world that is influenced by social media. At the touch of a button, HR managers across the country can discuss their experiences. Maintaining a good reputation is more important than ever.
#3: Your resume must have an objective
“Seeking a position that will be beneficial and mutually rewarding … and will make use of my experience and education ....” If that is your idea of an objective, don’t bother using one. Every inch of resume space is precious. Don’t waste it on generic information that can be found on almost every other resume. Every word, every character that appears on your resume must position you as the perfect candidate for the job.
In place of objectives, use what many experts call “branding statements” or “headers”. The concept can be explained with the help of an example.
In the case of a clinical researcher, for example, a generic objective would be as follows:
“Seeking a mutually beneficial position that will make use of my 10+ years’ experience in hotel management.”
An improvement would be:
Hotel Manager with Hospitality Degree and 10+ Years’ Professional Excellence
Worked with top two global hotel chains. Leveraged hospitality expertise to manage three multi-billion dollar projects from ground 0 to financial growth.
The generic example does almost nothing to position the candidate but the refined version, in addition to serving as an objective, brings out three to four prominent strengths and an overall value proposition.
Whether you decide to use an objective or a positioning statement, refrain from presenting generic arguments.
#4: Your references must be listed on the resume itself
Normally, a separate page is used as a reference sheet. This not only protects the privacy of your references (imagine posting their contact information on every job board), but also makes the screening professional’s job a little easier.
#5: I can use the same resume for multiple job targets
If your current resume focuses on your hotel housekeeping background, please don’t send the same resume for marketing positions. It is understandable that you may qualify for multiple positions or be interested in pursuing alternate careers. If so, try to create a customized resume for each job target.
When it comes to a resume, never follow the “one size fits all” approach.
Wednesday, June 10, 2009
I've Got Attitude!
We all know how tough the economy is currently, but it's toughest on skilled hospitality professionals that have been looking for work for an extended time. So now more than ever, your attitude is so important in an industry where it plays such a major factor any day.
How much does having the right attitude affect your career development, getting a job, or fitting in with the company culture? A positive attitude is the cause of a successful job search, not the result, esecially in this industry where quality of people interaction is paramount.
If you're looking for work, it's just common sense that the more negative you are about your own abilities, your job prospects, the companies you apply to work for, and life in general, the less likely you are to land a job. Employers want people who believe in themselves and their skills, who want to work, who want to work for them, and who generally have a positive attitude.
While maintaining a positive attitude is vital to a successful job search, the sluggish economy will make it discouraging. It may seem impossible to revive that positive energy level, but there are many things you can do to bring your rosy outlook back to life and keep it in good shape.
Number one is to feel good about yourself and yur skills and work achievements. This is the key to a positive attitude, and all the points that follow are ways of helping you feel good about yourself.
Speak positively about yourself and your abilities. You know the story about the little engine that could, right? What you believe about yourself is the foundation of all your future actions.
Take charge! Accept responsibility for your life and your job search. It is not up to your mother, father, girlfriend or boyfriend, or your aunt Zelda in Jasper to find you a job. Although your network can be a definite help, YOU are responsible for the success of your job search.
Don't focus on regrets or perceived mistakes. Instead of blaming yourself and constantly rehashing past mistakes, take the opportunity to learn from the past. Build on past experiences to improve yourself and your abilities. You should remind yourself that the current hospitality market is very much an employees one and many are putting the bottom line first and avoiding hiring until it's absolutely necessary - it's not personal and likely not a commentary about your skills.
Stop worrying about the future. While you don't want to live in the past, you also don't want to live in the future. Worrying is a habit, and you can change the habit if you really try. If you find yourself stuck in a negativity rut, shovel yourself out by focusing on your hopes and dreams rather than on your fears. Hiring managers have many ways of knowing when a candidate does not bring a positive attitude to the interview.
Flatter yourself. The job search is no time to be humble. Read every complimentary thing about yourself that you can find. Letters of praise, past awards, performance appraisals, or any other positive recognitions you have are good ways to remind yourself of your worth and talents. Paste these things on a wall or a bulletin board in your work area to boost your spirits whenever you feel a little down.
Start each day on a positive, upbeat note. The start of your day will set the tempo for everything that follows. Do something every morning that will put you in a good mood, whether that is taking a walk, listening to some upbeat music, doing a crossword, or just relaxing with a good cup of coffee.
Get physical! You've heard the saying, "healthy body, healthy mind." Keeping yourself healthy and in good physical shape will boost your energy level and make it easier to maintain a positive mental attitude.
Develop a plan each day of job hunting goals to accomplish. Sticking to your schedule as closely as possible will provide focus to your job search. Might I suggest talking to your friendly hosptiality recruiter to start?
Keep up appearances. While nobody expects you to wear a suit and tie every day on your job search, try not to dress too casually.
Get networking on-line and locally and join an association to keep up to date on developments and trends. It will help you develop your network and put you in contact with people that have interests similar to yours and to know others are in a similar situation. A positive attitude is contagious so surround yourself with supportive, positive people.
Finally, be sure to reward yourself for your job hunting efforts and do something enjoyable and relaxing that will take your mind off job hunting. Remember that nothing ever stays the same and the hospitality market in the West has had many ups and downs that we have come through successfully and your positive attitude will ensure just that.
How much does having the right attitude affect your career development, getting a job, or fitting in with the company culture? A positive attitude is the cause of a successful job search, not the result, esecially in this industry where quality of people interaction is paramount.
If you're looking for work, it's just common sense that the more negative you are about your own abilities, your job prospects, the companies you apply to work for, and life in general, the less likely you are to land a job. Employers want people who believe in themselves and their skills, who want to work, who want to work for them, and who generally have a positive attitude.
While maintaining a positive attitude is vital to a successful job search, the sluggish economy will make it discouraging. It may seem impossible to revive that positive energy level, but there are many things you can do to bring your rosy outlook back to life and keep it in good shape.
Number one is to feel good about yourself and yur skills and work achievements. This is the key to a positive attitude, and all the points that follow are ways of helping you feel good about yourself.
Speak positively about yourself and your abilities. You know the story about the little engine that could, right? What you believe about yourself is the foundation of all your future actions.
Take charge! Accept responsibility for your life and your job search. It is not up to your mother, father, girlfriend or boyfriend, or your aunt Zelda in Jasper to find you a job. Although your network can be a definite help, YOU are responsible for the success of your job search.
Don't focus on regrets or perceived mistakes. Instead of blaming yourself and constantly rehashing past mistakes, take the opportunity to learn from the past. Build on past experiences to improve yourself and your abilities. You should remind yourself that the current hospitality market is very much an employees one and many are putting the bottom line first and avoiding hiring until it's absolutely necessary - it's not personal and likely not a commentary about your skills.
Stop worrying about the future. While you don't want to live in the past, you also don't want to live in the future. Worrying is a habit, and you can change the habit if you really try. If you find yourself stuck in a negativity rut, shovel yourself out by focusing on your hopes and dreams rather than on your fears. Hiring managers have many ways of knowing when a candidate does not bring a positive attitude to the interview.
Flatter yourself. The job search is no time to be humble. Read every complimentary thing about yourself that you can find. Letters of praise, past awards, performance appraisals, or any other positive recognitions you have are good ways to remind yourself of your worth and talents. Paste these things on a wall or a bulletin board in your work area to boost your spirits whenever you feel a little down.
Start each day on a positive, upbeat note. The start of your day will set the tempo for everything that follows. Do something every morning that will put you in a good mood, whether that is taking a walk, listening to some upbeat music, doing a crossword, or just relaxing with a good cup of coffee.
Get physical! You've heard the saying, "healthy body, healthy mind." Keeping yourself healthy and in good physical shape will boost your energy level and make it easier to maintain a positive mental attitude.
Develop a plan each day of job hunting goals to accomplish. Sticking to your schedule as closely as possible will provide focus to your job search. Might I suggest talking to your friendly hosptiality recruiter to start?
Keep up appearances. While nobody expects you to wear a suit and tie every day on your job search, try not to dress too casually.
Get networking on-line and locally and join an association to keep up to date on developments and trends. It will help you develop your network and put you in contact with people that have interests similar to yours and to know others are in a similar situation. A positive attitude is contagious so surround yourself with supportive, positive people.
Finally, be sure to reward yourself for your job hunting efforts and do something enjoyable and relaxing that will take your mind off job hunting. Remember that nothing ever stays the same and the hospitality market in the West has had many ups and downs that we have come through successfully and your positive attitude will ensure just that.
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