Are You Your Best?

Have you heard of Chris Widener? He's a leadership coach and author and I wanted to share with you some of what he's written about being your best....

"Some time ago, I spoke to a group of salespeople in Kansas City as they kicked off their new team. It was exciting to see them get excited about making a difference through their work.

The Best Are Optimists. - You can't get to the top if you don't think that there is a top or if you think you can't make it. One characteristic of those who reach the peak is that they always believe that things can get better or be done better. This pushes them on to be their best.

The Best Have Vision. - They can see ahead of the pack. Their eyes aren’t locked into the here and now. They see the bright future and what things will look like when they reach their destiny. While working hard for today, they live for the future! They do what Stephen Covey calls begin with the end in mind.

The Best Relentlessly Pursue Excellence. - The status quo is not for them. They want to be the best and experience the best. And that means giving their best. They go the extra mile so that in everything they do, in everything they say and think, they are striving for excellence.

The Best Have a Lifelong Habit of Personal Growth. - They don't want to stay at the level they are at. They want to grow in their work, their intellect, their spirituality, their relationships, and in every area of their life. And they discipline themselves to put themselves in situations wherein they grow. Personal growth doesn't just happen. You choose to grow. I always suggest what Zig Ziglar does and that is to enroll in Automobile University. Whenever you are driving around, listen to a personal or professional growth CD or MP3. Over the long run you will grow. Also, read more. The old saying is true: Leaders are readers. So are those who pass the Best Test.

The best Understand That They Will Be Pushed by the Competition and They Welcome It. - Like the lead runner in the race who has someone on his heels, the best know that the competition is right behind them. They love it, though, because they know that the competition keeps them from becoming lazy and resting on their laurels. Instead, the competition pushes them to go faster and to achieve more to remain the best by forging ahead.

The Best Have a Quest for Leadership. - Someone has to lead it may as well be the best! Those who attain it get there because they want to. They want to lead and help make a difference. And they want to be equipped with the skills necessary to lead others on to a better place.

The Best Leave a Legacy. - They aren't in it just for themselves, though they will surely reap the rewards of being the best. Rather, they build things that last beyond themselves, things that can be enjoyed by others as well.

The Best Are Adept at the Two Most Important Pieces of Time and Personal Management: Prioritize and Execute. - Just like weight loss boils down to eating right and exercise, personal management boils down to prioritize and execute. First, prioritize your activities. The important stuff goes on the top. Then, execute: do them. The best have habits and discipline that get them to the top by doing the best things and doing them first.

The Best Focus on Building Relationships. - Success does not come alone. Everyone who achieves much does it with the help of countless others. How do the Best get others to help them? They treat them right. They embrace them and help them. People become the best because they help other people, and people like them.

The Best Make No Excuses. - When they fail, they admit it and move on. They get back up and do it right the next time. They let their actions speak louder than their words. They stand tall and do the right thing the next time. No excuses, just results.

The Best Understand That the Good Is the Enemy of the Best. - Yes, they could say, This is good. But that would mean they have settled for less than the best. Many people think that good is good. Good is not good. Good is the enemy because it keeps us from the best. Choose your side: the good or the best. The Best choose, you guessed it, the Best.

The Best Dare to Dream. - While others live the mundane and settle into a life they never bargained for, a rut, the Best dream of a better life. And then they take the risks necessary to achieve their dreams. They live by Teddy Roosevelt's quote: Far better it is to dare mighty things, to win glorious triumphs though checkered by failure, than to rank with those poor spirits who neither enjoy nor suffer much because they live in the grey twilight that knows neither victory nor defeat."

Want to be your best and the best at what you do? Take inventory on the above characteristics and then start moving to bring your life in line with the characteristics of the Best.

Brand You!

Brand You: What Makes You Special?

Companies spend millions of dollars a year trying to develop compelling employment brands by interviewing current employees, surveying external job-seekers, and validating the conclusions they draw from the data.

But even after all that, there's no guarantee that the brand statement will perfectly reflect what an organization offers potential employees.

If branding is that difficult for a company with money and resources, how in the world can you and I figure out what our own brand is, how we can present ourselves for a career move, to land that first management role, to move up the ladder?

Fortunately, it's easier than you might think. Let me use the perspective of a recruiter as an analogy.

This morning I went to my "Rolodex" of business contacts (really a stack of business cards held together with a rubber band!) and randomly chose two. As I pulled them out of the stack, I wrote down the first word that came to mind:

Incredible. This is a woman who supervised another department at a company where I used to work. She was so smart and innovative I volunteered to take on any project of her choosing just for the privilege of working with her. I still marvel at how much I learned from her.

Innovative. This is an IT consultant I worked with for several years who is always able to think of a clever solution to any problem, and consistently delivers it ahead of schedule.

Let's face it: no one probably deserves to be reduced to a single word, and each of these people undoubtedly exhibits behaviours contrary to the labels I've given them. Nonetheless, over time, this is the label they've earned in my mind. What label have you earned in the minds of those you meet, work with, strive to impress?

A popular phrase among the self-help profession is "We teach others how to treat us." Do you find your coworkers/boss claiming credit for your best work, yet find yourself saddled with blame for messes you were not even involved with?

Perhaps the problem is your brand. Just like a company, everyone has a brand, whether they like it or not. It's that one word that comes to mind for people when they think of you. The challenge is to learn what your brand is and then position yourself such that you emphasize your strengths and minimize your weaknesses.

Gather Data and Assess Your Current Situation
People, like companies, have both positive and negative qualities. As a first step in the branding process, most corporate initiatives start with an assessment of some sort. This is accomplished through the use of focus groups, surveys, or individual interviews.

Similarly, when you're attempting to learn about your personal brand, it's also a good idea to find out how your "customers" perceive you. You can certainly ask a trusted colleague to share their thoughts, but I recommend one of the widely available 360° assessment tools. In a pinch you can also use a free Web-based survey tool.

Regardless of how you do it, it's important to learn what you do well, what you don't do well, and what overall impression you leave.

Determine What Makes You Unique
I remember being assigned to a business group as its new recruiter. Every person I talked with had the same thing to say: "I'm sure you're a good recruiter, but, alas, no one will ever be as good as jane was."

Jane was this group's recruiter several years before, and despite having worked with several competent recruiters since, the entire team was unable to get beyond the fact that their beloved Jane was now gone.

It would have been easy to start acting like Jane to try and get that client group to like me, and that's in fact what they really wanted. However, as I probed a bit, I learned that her style was very different from mine.

Also, she always asked the hiring managers what they thought about a particular candidate first, and would respond the same way each time: "Isn't that amazing, that's just what I thought!" No wonder everyone liked her! I realized quickly that such a style just wasn't me.

My style is more analytical: "You have expertise and I have expertise. You define success this way, and I define it that way. You want this outcome, and I want that outcome. Let's design a process up front that will get us both what we want, and allow us to measure how we're doing along the way."

Did they like me as much as Jane? I don't know, but we did hire some very successful people into the company.

Advertise and Embrace Your Idiosyncratic Differences
The best recruiters I know tend to unabashedly let people know what makes them unique in the way they approach their job. Adopting a professional style that's not "on brand" for you can make you look insincere, unconfident, and unprofessional.

To hiring managers looking for an opportunity to challenge the "current recruiting model" for their own political gains, such a flicker of weakness is like blood in the water. I've seen it result in phone calls to supervisors, power plays by HR generalists, and frustration on the part of recruiters who begin to question their own abilities.

There are many different recruiter styles, and they all can be effective. For example, we all know the recruiters who are loud, brash, and direct a never-ending stream of resumes at their customers. Some of the resumes are worthless, but they just laugh that off and send over even more. Their customers adore them, and over time they start to focus that barrage of resumes and zero in on the correct skill set.

We also know the more cerebral type of recruiter, the one who thoughtfully goes back to their workspace for several days, triumphantly emerging with a single, perfect resume in hand. Can you articulate your own recruiting style?

Communicate and Reinforce Your Brand
Once you understand how your customers perceive you, and develop a style that plays to your strengths, let people know what to expect when they work with you:

•"You'll be hearing from me by phone several times a day. I like to keep you informed as we work together."
•"Let's set up a face-to-face conversation each week to review the resumes I've sent you, and agree on next steps."
•"I'm only going to send you the resumes that meet your exact specifications; otherwise, we'll just waste time. I need you to be very specific about what a candidate must have and must not have."

Take time to point out the things that make your style unique as you develop working relationships in the industry. You'll be able to feel more confident and instill this in your teams. A win-win situation!

7 Action Ideas for Leadership Development

1. Determine the best leadership style for your organisation
2. Identify current and potential leaders within the company
3. Identify leadership gaps
4. Develop succession plans for critical roles
5. Develop career planning goals for potential leaders
6. Develop skills road map for future leaders
7. Develop retention programs for current and future leaders

Innervate Your Team

Top Tips: Three Keys to Innervate Your Team

Q: How can I get my team to follow my lead, rather than just nod in agreement?

A: Your team wants to know why they should follow your lead? Don't tell them; show them, by focusing on the essential, not the merely important. The three keys to innovative leadership, according to G. Michael Maddock and Ralph Louis Viton in a recent BusinessWeek article, are:


1. Focus on the essentials:

Great leaders focus on the essential rather than the important. It's easy to spend your time on the important, but doing so isn't really going to inspire anyone.


2. Stay above the drama:

Recessions/transitions/restructurings are by definition temporary. Understanding that is key to your ability to focus on the desired outcome and the kind of organisation you want to build.


3. Lean into adversity and find opportunities:

Adversity isn't going to end just because the recession does. There will always be a competitor who does the unexpected, or an environmental event you couldn't anticipate. Or, for example, a situation like that financing you were absolutely certain was locked in, suddenly isn't.

Planning for the Upturn

When faced with a downturn in the economy, the obvious reaction is to cut costs and typically that involes a lot of firing. However, in studying the successes and failures of hundreds of companies as they navigate downturns, numerous reports suggest that this approach is a short term savings that doesn't justify the larger and long-term negative impact of cutting the employee numbers.

Most executives understand the potential damage of massive cuts to employee numbers and see the negative impact of the firm’s reputation and the goodwill of their employees. However, the oft used method to cut the wage bill is with lay-offs.

In a recent survey of HR directors conducted by Hewitt, 81 per cent of companies said they plan to further cut costs this year even though they have already made significant reductions. Furthermore, 28 per cent say they are planning to do so by “restructuring” and 25 per cent are considering lay-offs.

Meanwhile, a recent Towers Perrin study of 600 HR executives found that while cost pressures remain intense, cutting too deeply into an organisation’s muscle – its talent – could seriously hamstring a fast return to growth.

As economists and reports have stated, we have entered this downturn very quickly and may come out of it equally as quickly. The Hewitt study showed that 54 per cent of HR directors believe the US’s economic upturn will begin at the end of this year or in early 2010 and most believe their own company’s economic improvement will coincide with that upturn.

So it seems that the logical solution for companies under economic pressure is not to buckle under the pressure in the search for a quick fix, but rather be creative and innovative in looking for other cost-cutting strategies that will keep the company not only alive, but strong for the upturn.

There are many other options companies can take that will either cut costs, or counter the need to cut costs by increasing productivity and performance.

Below are five cost-cutting strategies proffered by various HR directors, academics and survey findings, which will help companies avoid the dreaded lay-offs.

Strategy 1

Purchasable annual leave

PricewaterhouseCoopers (PWC) have had their “equilibrium” program in place for the past four years. It was introduced as a flexible work arrangement whereby indi viduals could elect to work in a range of flexible ways. But, as the company felt the pressure of the downturn, they opted to offer additional purchasable annual leave for an extended period of seven months, until the end of January 2010.

The offer was made to 4500 employees and was communicated in a transparent way, so that each employee knew the reason for the offer – to avoid having to lay people off.

The results of the offer were significant. Ninety per cent of the 4500 employees accepted the offer to take between 10 and 15 days unpaid leave.

“It was an amazing response,” says HR director of PWC, Nicole Brazil. “It really said a lot to us about the fabric of our organisation and that people know we are all in this together.”

Exactly how much money the strategy saved the company – and in turn how many jobs it saved – is difficult to quantify, however, with more than 4000 employees taking an extra 10 to 15 days unpaid leave it’s easy to say it would have a huge impact on overall savings. This measure will be far more beneficial to the company than letting people go in preparation for when the economic pressure eases.

Strategy 2

Job sharing

At the outset it might not seem like a cost-cutting strategy, but, job sharing can actually work as a means of saving cash.

If two people are doing the one job, in one sense there are the same costs involved because a company still has to pay the same salary for a particular role to be performed. However, the savings in benefits normally paid to a full-time employee are significant, so in that sense there is a cost saving to be had.

Job sharing also leads to reduced absenteeism and increased productivity. Having two people doing the one job means they work out a schedule to do certain hours and they therefore have more time off work and tend to turn up for those scheduled hours, leading to decreased absenteeism.

Job sharing also tends to motivate people. Loyalty is up, productivity is up, but where the customer is concerned it can be less predictable. However, overall the advantages over-ride the disadvantages.

Strategy 3

Pay cuts and reduced hours

A recent Employee Insights Survey of 560 professionals showed that nationally, 70 per cent would prefer to stay at their current employer and work reduced hours than face alternative cost-cutting strategies.

One of the most successful strategies globally has been to cut both pay and hours. But the key to success when taking this strategy is to cut it across the board – by including every person in the organisation. The management must tell the employees what the situation is and explain the environment they are working in. They must explain that everybody is going to cut back in order to save jobs.

If pay cuts are not across all levels of the organisation, he says, it creates a level of cynicism and consternation among employees. People want to see that the situation is affect ing everybody – including senior executives – and that those strategies are a genuine and sincere attempt to save the company.

People need to buy in. If you have employees buying in and they see what you’re doing and why you’re doing it and it has a good level and degree of fairness, then people will work with you.

Strategy 4

Work with employees – not against them

In a lot of cases, cost-cutting measures are driven from the top down,. but sometimes it's better to go to employees themselves and ask them how they think they could save money or increase productivity.

The staff know their own jobs themselves and each of them knows where there is corporate slack, so if you can work on a system and involve the employees on eliminating slack – eliminating non-value-adding components of their work – it produces a lot of buy-in and goodwill.

The differentiator between companies in times like this is getting out there and growing the business and seeking opportunities to expand and grow when every one else is hunkering down.

A suprising statistic suggests that increasing performance by 1 per cent has a much greater impact than reducing employee costs by 10 per cent, so moving the focus to increasing performance under economic pressure is a better cost saving method.

The other big way in which HR can make a difference is through talent management.

HR can really make a difference by identifying who your best players are, who will bring you through this period and how you can help these employees, coach them, and position yourselves to ensure you keep them and mitigate the risks of them leaving.

Because of the speed with which we entered this down turn, and the possibility that we may exit from it just as rapidly, if a company doesn’t have the right people in place to respond when the upturn comes, it will be in danger. Therefore, there are a lot of dangers involved in cutting costs too much. If you’re just cutting costs and cutting costs … when the upturn comes you don’t have the people or the structure in place to respond.

Everybody turns to cost cuts as a good way to go, or taking out numbers as a good way to go – but it’s got a huge cost in terms of brand damage and reputation and that’s one of the hardest thing to get back.

Strategy 5

Avoid layoffs and utilize alternative measures first as a means to cut costs.

Lay-offs must be the very last resort. It has such a huge impact on the culture of a company and people don't forget.

It impacts staff motivation and although productivity may not be impacted short-term, in the long-term loyalty gets affected, work satisfaction gets affected, innovation gets very much affected.

You have all these negative aspects which sometimes are very difficult to quantify. You spend years and decades building a corporate culture and then a bump occurs in the economic cycle and managers jump straight to employee lay-offs.

While lay-off are not always wrong, companies must look for a solution that is creative, that will work in the short, medium and long-term and keep in mind that the economic downturn is only temporary and will pick up again.


[Source: Human Resource Leader, 25 June 2009]

How To Write A Job Description

The primary purpose of a job description is to identify the essential functions of the position to potential candidates for hire. It is not the same as, nor should it be used for, a Job Advertisement. Essential functions are those tasks or functions of a particular position that are fundamental, as opposed to marginal.

Knowing the essential functions of the job will aid you in:
· attracting the appropriate pool of candidates
· writing relevant interview questions; and
· determining whether a person is qualified to perform the essential functions

WHAT ARE ESSENTIAL FUNCTIONS?

In identifying essential functions, be sure to consider (1) whether employees in the position actually are required to perform the function, and (2) whether removing that function would fundamentally change the job.

Several reasons why a function could be considered essential:
· the position exists to perform the function (e.g., if you hire someone to proofread documents, the ability to proofread accurately is an essential function, since this is the reason that the position exists);
· there are a limited number of other employees available to perform the function, or among whom the function can be distributed (e.g., it may be an essential function for a file clerk to answer the telephone if there are only three employees in a very busy office, and each employee has to perform many different tasks);
· a function is highly specialized, and the person in the position is hired for special expertise or ability to perform it (e.g., a company expanding its business with Japan is hiring a new salesperson, so requires someone not only with sales experience, but also with the ability to communicate fluently in the Japanese language).

To identify the essential functions of the job, first identify the purpose of the job, and the importance of actual job functions in achieving this purpose. In evaluating the "importance" of job functions, consider, among other things, the frequency with which a function is performed, the amount of time spent on the function, and the consequences if the function is not performed.

To determine whether or not a particular function is essential; use these guidelines:
· your own judgment as the hiring manager;
· the amount of time spent on the job performing that function; and
· the availability of others in the department to fill in for the person who performs that function.

In defining the essential functions of a job, it is also important to distinguish between methods and results. For example, is the essential function moving a fifty pound box from one part of the lab to another, or is it carrying the box? While essential functions need to be performed, they often do not need to be performed in one particular manner (unless doing otherwise would create an undue hardship).

WRITING THE JOB DESCRIPTION

So now it's time to write the job description. Have you carefully thought about what is REALLY needed? Is there tolerance for a new person's learning curve? There are certain important elements that are of great importance; include these in each job description.

In summary:
· List all the knowledge, skills, and abilities necessary to perform the job; divide them into requirements and preferences
· The requirements listed on the job description must support the essential functions, and serve as the primary criteria for selecting/rejecting candidates
· Don't lock yourself into strict requirements that may prevent you from considering qualified candidates. Consider substitutions (ex., 4 years of professional experience or a bachelor's degree)

Ready for the Interview?

When an "economic downturn" becomes a reality in the minds of candidates and clients in the hospitality industry, one thing becomes a primary issue: interview behaviour.

Apparently candidates that have good management backgrounds, are educated, and present themselves well can disconnect somewhere along the line in their interviews with clients. Not good when clients are in a position to be selective about who they hire.

In any event, candidates looking for work need to be mindful of their interview skills. When you prepare for a marathon, you must wear the proper gear, know your strengths and the track, study the prize, stretch your muscles, etc. Likewise, for an interview, be aware of your appearance in dress and personal grooming, your demeanor, resume presentation and references, knowledge of the prospective employer. As well, it's going to work in your favour to acknolwedge the current market situation and how it affects your current and future aspirations with the company you join.

If you take the time to prepare for an interview as you would for a marathon, for example, you'll avoid some of the tragic pitfalls I've encountered as a recruiter. For instance, one candidate showed up for a restaurant management position wearing a baseball cap, another man didn't shave for an interivew for an Area Manager position, while another rambled on with chatter due to nerves. They were all politely declined by my clients.

Perhaps in a booming economy, with a small pool of qualified candidates, these mishaps by candidates would be overlooked, but not now. Candidates now need to ensure their interview behaviour is top notch and they're fully prepared because you really can't afford even one disconnect along the way. As a recruiter, I can sometimes help candidates in putting their best foot forward, ie: a free interview prep program online to stretch those interview muscles. Candidates need to use all their resources to be a successful candidate in difficult economic times. Good luck!

The Successful Hospitality Manager Attributes

Finally, Spring has arrived for 2008!

This is the time to be a qualified and responsible candidate in the hospitality industry for Western Canada. Like the change to Spring time, the market has also changed, bringing candidates greater opportunities to develop their careers and maintain a healthy life/work relationship.

The change in favor of candidates is due to several factors in Western Canada....the imminent arrival of the 2010 Olympic Games to British Columbia and the Oil boom in Alberta to name couple.

However, certain things remain constant from a recruiter's perspective. A qualified candidate will always have certain attributes that make them successful in their job hunt. For instance; professionalism, experience, drive, great communication skills, a business ethic, and a solid past history.

While I encourage qualified candidates to strive to find a position that is best suited to them and their lifestyle, I also suggest being a responsible candidate. Continue to maintain a sense of honor and respect towards your work, employer, and in the process of interviews with prospective employers.

These attributes define you as a qualified and responsible candidate which will help ensure you're successful in your career endeavors. It's simply a bonus that they also define you as a very decent human being.

Please call 604.552.2377 or email anytime if you have any questions or issues regarding hospitality employment in BC and Alberta.

Enjoy the coming sun!